FCC Consumer Complaints – 24 February 2015
Introduction
On Tuesday, 24 February 2015, the Federal Communications Commission recorded 918 consumer complaints relating to telecommunications services, this represented an increase from the 778 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 378 complaints.
Key statistics
- Total complaints
- 918
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (378)
- Most reported state/territory
- California (123)
Where the complaints came from
Across 654 cities in 51 states and territories, a total of 918 complaints were recorded on 24 February 2015. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 13.4% |
| Texas | 65 | 7.1% |
| Florida | 55 | 6.0% |
| Georgia | 46 | 5.0% |
| New York | 44 | 4.8% |
| Illinois | 42 | 4.6% |
| Pennsylvania | 35 | 3.8% |
| Virginia | 32 | 3.5% |
| Ohio | 30 | 3.3% |
| Massachusetts | 27 | 2.9% |
| Other states and territories | 419 | 45.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 85 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 684 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 684 | 74.5% |
| TV | 120 | 13.1% |
| Internet | 99 | 10.8% |
| Radio | 9 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
684 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 378 | 55.3% |
| Robocalls | 134 | 19.6% |
| Billing | 67 | 9.8% |
| Number Portability (keeping your number if you change providers) | 26 | 3.8% |
| Junk Faxes | 20 | 2.9% |
| Privacy | 18 | 2.6% |
| Equipment | 17 | 2.5% |
| Availability (including rural call completion) | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
120 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 40.0% |
| Indecency | 45 | 37.5% |
| Equipment | 10 | 8.3% |
| Loud Commercials | 6 | 5.0% |
| Availability | 4 | 3.3% |
| Privacy | 4 | 3.3% |
| Interference | 3 | 2.5% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
99 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.3% |
| Availability | 22 | 22.2% |
| Privacy | 15 | 15.2% |
| Speed | 14 | 14.1% |
| Interference | 12 | 12.1% |
| Equipment | 5 | 5.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.