FCC Consumer Complaints – 25 February 2015
Introduction
On Wednesday, 25 February 2015, the Federal Communications Commission recorded 913 consumer complaints relating to telecommunications services, complaint volume fell from 918 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 365 complaints recorded.
Key statistics
- Total complaints
- 913
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (365)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 630 cities in 49 states and territories, a total of 913 complaints were recorded on 25 February 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 13.6% |
| Texas | 78 | 8.5% |
| Florida | 68 | 7.4% |
| New York | 57 | 6.2% |
| Georgia | 34 | 3.7% |
| Tennessee | 29 | 3.2% |
| Illinois | 27 | 3.0% |
| New Jersey | 27 | 3.0% |
| Pennsylvania | 27 | 3.0% |
| Ohio | 26 | 2.8% |
| Other states and territories | 415 | 45.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 659 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 72.2% |
| TV | 140 | 15.3% |
| Internet | 94 | 10.3% |
| Radio | 10 | 1.1% |
| Accessibility | 6 | 0.7% |
| Emergency | 4 | 0.4% |
Phone complaints
659 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 365 | 55.4% |
| Robocalls | 101 | 15.3% |
| Billing | 70 | 10.6% |
| Equipment | 25 | 3.8% |
| Privacy | 24 | 3.6% |
| Junk Faxes | 20 | 3.0% |
| Number Portability (keeping your number if you change providers) | 19 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.7% |
| Availability (including rural call completion) | 10 | 1.5% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
140 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 84 | 60.0% |
| Billing | 29 | 20.7% |
| Loud Commercials | 10 | 7.1% |
| Availability | 8 | 5.7% |
| Equipment | 8 | 5.7% |
| Interference | 1 | 0.7% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
94 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 29.8% |
| Privacy | 18 | 19.1% |
| Availability | 16 | 17.0% |
| Speed | 15 | 16.0% |
| Interference | 14 | 14.9% |
| Equipment | 3 | 3.2% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.