FCC Consumer Complaints – 26 February 2015
Introduction
On Thursday, 26 February 2015, 1022 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 913 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 400 complaints.
Key statistics
- Total complaints
- 1022
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (400)
- Most reported state/territory
- California (122)
Where the complaints came from
A total of 1022 complaints were recorded on 26 February 2015, with reports originating from 711 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 11.9% |
| Texas | 90 | 8.8% |
| New York | 64 | 6.3% |
| Florida | 55 | 5.4% |
| Michigan | 41 | 4.0% |
| Pennsylvania | 41 | 4.0% |
| Illinois | 39 | 3.8% |
| New Jersey | 39 | 3.8% |
| Arizona | 34 | 3.3% |
| Georgia | 32 | 3.1% |
| Other states and territories | 465 | 45.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 733 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 733 | 71.7% |
| Internet | 147 | 14.4% |
| TV | 116 | 11.4% |
| Radio | 17 | 1.7% |
| Accessibility | 6 | 0.6% |
| Emergency | 3 | 0.3% |
Phone complaints
733 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 400 | 54.6% |
| Robocalls | 149 | 20.3% |
| Billing | 68 | 9.3% |
| Equipment | 23 | 3.1% |
| Junk Faxes | 22 | 3.0% |
| Privacy | 17 | 2.3% |
| Number Portability (keeping your number if you change providers) | 16 | 2.2% |
| Availability (including rural call completion) | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Interference (including signal jammers) | 8 | 1.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
147 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 21.1% |
| Availability | 30 | 20.4% |
| Interference | 29 | 19.7% |
| Privacy | 29 | 19.7% |
| Speed | 20 | 13.6% |
| Equipment | 8 | 5.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
TV complaints
116 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 57 | 49.1% |
| Billing | 23 | 19.8% |
| Availability | 12 | 10.3% |
| Loud Commercials | 10 | 8.6% |
| Equipment | 8 | 6.9% |
| Interference | 4 | 3.4% |
| Privacy | 2 | 1.7% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.