FCC Consumer Complaints – 27 February 2015
Introduction
A total of 877 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 February 2015, complaint volume fell from 1022 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 364 complaints.
Key statistics
- Total complaints
- 877
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (364)
- Most reported state/territory
- California (101)
Where the complaints came from
Across 645 cities in 48 states and territories, a total of 877 complaints were recorded on 27 February 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 11.5% |
| Texas | 75 | 8.6% |
| Florida | 56 | 6.4% |
| Pennsylvania | 46 | 5.2% |
| New York | 40 | 4.6% |
| Michigan | 38 | 4.3% |
| New Jersey | 34 | 3.9% |
| Georgia | 31 | 3.5% |
| North Carolina | 31 | 3.5% |
| Arizona | 26 | 3.0% |
| Other states and territories | 398 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 611 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 611 | 69.7% |
| Internet | 135 | 15.4% |
| TV | 103 | 11.7% |
| Radio | 22 | 2.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
611 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 364 | 59.6% |
| Robocalls | 106 | 17.3% |
| Billing | 56 | 9.2% |
| Equipment | 15 | 2.5% |
| Availability (including rural call completion) | 14 | 2.3% |
| Number Portability (keeping your number if you change providers) | 14 | 2.3% |
| Junk Faxes | 12 | 2.0% |
| Privacy | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
135 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 28.9% |
| Speed | 25 | 18.5% |
| Privacy | 24 | 17.8% |
| Availability | 21 | 15.6% |
| Interference | 21 | 15.6% |
| Equipment | 5 | 3.7% |
A broad mix of issues was reported in this category, with Billing, Speed and Privacy among the most common.
TV complaints
103 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 54 | 52.4% |
| Billing | 21 | 20.4% |
| Availability | 12 | 11.7% |
| Loud Commercials | 9 | 8.7% |
| Equipment | 4 | 3.9% |
| Interference | 3 | 2.9% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.