FCC Consumer Complaints – 28 February 2015
Introduction
A total of 491 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 28 February 2015, this was lower than the 877 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 178 complaints recorded.
Key statistics
- Total complaints
- 491
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (178)
- Most reported state/territory
- California (62)
Where the complaints came from
On 28 February 2015, the 491 complaints recorded by the Federal Communications Commission were reported from 402 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 12.6% |
| Texas | 40 | 8.1% |
| New York | 28 | 5.7% |
| Florida | 25 | 5.1% |
| Washington | 23 | 4.7% |
| Georgia | 22 | 4.5% |
| Pennsylvania | 22 | 4.5% |
| Michigan | 17 | 3.5% |
| New Jersey | 15 | 3.1% |
| Tennessee | 15 | 3.1% |
| Other states and territories | 222 | 45.2% |
Location highlight
Complaints in California were reported across 45 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 323 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 323 | 65.8% |
| Internet | 81 | 16.5% |
| TV | 76 | 15.5% |
| Radio | 9 | 1.8% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
323 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 178 | 55.1% |
| Robocalls | 59 | 18.3% |
| Billing | 27 | 8.4% |
| Equipment | 19 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.1% |
| Privacy | 10 | 3.1% |
| Availability (including rural call completion) | 7 | 2.2% |
| Number Portability (keeping your number if you change providers) | 6 | 1.9% |
| Interference (including signal jammers) | 5 | 1.5% |
| Junk Faxes | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
81 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 28.4% |
| Speed | 17 | 21.0% |
| Availability | 16 | 19.8% |
| Privacy | 12 | 14.8% |
| Interference | 9 | 11.1% |
| Equipment | 4 | 4.9% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
76 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 38 | 50.0% |
| Billing | 15 | 19.7% |
| Availability | 8 | 10.5% |
| Loud Commercials | 6 | 7.9% |
| Equipment | 5 | 6.6% |
| Interference | 3 | 3.9% |
| Privacy | 1 | 1.3% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.