FCC Consumer Complaints – 1 March 2015
Introduction
On Sunday, 1 March 2015, 284 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 491 complaints the day before. Reports were received from 46 states and territories, with California accounting for the largest number of submissions at 36 complaints. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 284
- States & territories reporting
- 46
- Most common issue
- Billing (61)
- Most reported state/territory
- California (36)
Where the complaints came from
Reports recorded on 1 March 2015 show 284 complaints originating from 250 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 12.7% |
| Florida | 16 | 5.6% |
| Nevada | 16 | 5.6% |
| Texas | 16 | 5.6% |
| Georgia | 14 | 4.9% |
| New York | 13 | 4.6% |
| North Carolina | 12 | 4.2% |
| Illinois | 11 | 3.9% |
| Pennsylvania | 10 | 3.5% |
| Virginia | 10 | 3.5% |
| Other states and territories | 130 | 45.8% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 131 complaints. This was followed by TV, which accounted for 86 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 131 | 46.1% |
| TV | 86 | 30.3% |
| Internet | 57 | 20.1% |
| Radio | 8 | 2.8% |
| Emergency | 2 | 0.7% |
Phone complaints
131 complaints were recorded in this category, representing 46.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 49 | 37.4% |
| Billing | 33 | 25.2% |
| Robocalls | 13 | 9.9% |
| Equipment | 10 | 7.6% |
| Number Portability (keeping your number if you change providers) | 7 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.6% |
| Availability (including rural call completion) | 5 | 3.8% |
| Privacy | 5 | 3.8% |
| Interference (including signal jammers) | 2 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Telemarketing (including do not call and spoofing) and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
86 complaints were recorded in this category, representing 30.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 42 | 48.8% |
| Billing | 16 | 18.6% |
| Availability | 8 | 9.3% |
| Loud Commercials | 8 | 9.3% |
| Interference | 6 | 7.0% |
| Equipment | 4 | 4.7% |
| Privacy | 2 | 2.3% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
57 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 15 | 26.3% |
| Privacy | 14 | 24.6% |
| Billing | 12 | 21.1% |
| Interference | 8 | 14.0% |
| Availability | 6 | 10.5% |
| Equipment | 1 | 1.8% |
Complaints in this category covered a range of issues, including Speed, Privacy and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.