FCC Consumer Complaints – 3 March 2015
Introduction
A total of 1106 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 March 2015, complaint volume increased from 803 complaints the day before. The complaints came from 52 states and territories, with California recording the largest share of reports at 139 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 435 complaints recorded.
Key statistics
- Total complaints
- 1106
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (435)
- Most reported state/territory
- California (139)
Where the complaints came from
On 3 March 2015, the 1106 complaints recorded by the Federal Communications Commission were reported from 754 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 12.6% |
| Florida | 66 | 6.0% |
| Texas | 65 | 5.9% |
| Illinois | 49 | 4.4% |
| New York | 49 | 4.4% |
| Pennsylvania | 46 | 4.2% |
| Michigan | 45 | 4.1% |
| Georgia | 41 | 3.7% |
| New Jersey | 37 | 3.3% |
| Virginia | 35 | 3.2% |
| Other states and territories | 532 | 48.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 864 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 864 | 78.1% |
| Internet | 122 | 11.0% |
| TV | 97 | 8.8% |
| Radio | 15 | 1.4% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
864 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 435 | 50.3% |
| Robocalls | 168 | 19.4% |
| Billing | 68 | 7.9% |
| Number Portability (keeping your number if you change providers) | 47 | 5.4% |
| Availability (including rural call completion) | 34 | 3.9% |
| Equipment | 32 | 3.7% |
| Privacy | 28 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.8% |
| Junk Faxes | 12 | 1.4% |
| Interference (including signal jammers) | 11 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
122 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 27.9% |
| Availability | 22 | 18.0% |
| Privacy | 22 | 18.0% |
| Speed | 20 | 16.4% |
| Interference | 16 | 13.1% |
| Equipment | 8 | 6.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
TV complaints
97 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 34.0% |
| Indecency | 23 | 23.7% |
| Loud Commercials | 15 | 15.5% |
| Availability | 11 | 11.3% |
| Equipment | 8 | 8.2% |
| Interference | 7 | 7.2% |
A broad mix of issues was reported in this category, with Billing, Indecency and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.