FCC Consumer Complaints – 4 March 2015
Introduction
On 4 March 2015, the Federal Communications Commission recorded 1082 consumer complaints relating to telecommunications services, complaint volume fell from 1106 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 392 complaints.
Key statistics
- Total complaints
- 1082
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (392)
- Most reported state/territory
- California (131)
Where the complaints came from
The 1082 complaints recorded on 4 March 2015 originated from 753 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 12.1% |
| Texas | 97 | 9.0% |
| Florida | 77 | 7.1% |
| New York | 54 | 5.0% |
| Washington | 50 | 4.6% |
| Pennsylvania | 49 | 4.5% |
| Illinois | 46 | 4.3% |
| Virginia | 35 | 3.2% |
| New Jersey | 34 | 3.1% |
| Colorado | 33 | 3.0% |
| Other states and territories | 474 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 819 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 819 | 75.7% |
| Internet | 129 | 11.9% |
| TV | 111 | 10.3% |
| Radio | 15 | 1.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
819 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 392 | 47.9% |
| Robocalls | 175 | 21.4% |
| Billing | 89 | 10.9% |
| Availability (including rural call completion) | 33 | 4.0% |
| Equipment | 31 | 3.8% |
| Number Portability (keeping your number if you change providers) | 31 | 3.8% |
| Junk Faxes | 22 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.2% |
| Privacy | 18 | 2.2% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Interference (including signal jammers) | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
129 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 32.6% |
| Privacy | 26 | 20.2% |
| Availability | 25 | 19.4% |
| Equipment | 12 | 9.3% |
| Interference | 12 | 9.3% |
| Speed | 12 | 9.3% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
111 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 30.6% |
| Indecency | 28 | 25.2% |
| Availability | 19 | 17.1% |
| Equipment | 12 | 10.8% |
| Loud Commercials | 11 | 9.9% |
| Interference | 6 | 5.4% |
| Privacy | 1 | 0.9% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.