FCC Consumer Complaints – 5 March 2015
Introduction
On 5 March 2015, the Federal Communications Commission recorded 999 consumer complaints relating to telecommunications services, this was lower than the 1082 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 399 complaints.
Key statistics
- Total complaints
- 999
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (399)
- Most reported state/territory
- California (114)
Where the complaints came from
On 5 March 2015, the 999 complaints recorded by the Federal Communications Commission were reported from 692 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 11.4% |
| Texas | 84 | 8.4% |
| Florida | 69 | 6.9% |
| New York | 51 | 5.1% |
| Pennsylvania | 43 | 4.3% |
| Illinois | 41 | 4.1% |
| Virginia | 38 | 3.8% |
| Georgia | 36 | 3.6% |
| Ohio | 34 | 3.4% |
| Michigan | 33 | 3.3% |
| Other states and territories | 456 | 45.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 759 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 759 | 76.0% |
| Internet | 108 | 10.8% |
| TV | 104 | 10.4% |
| Radio | 14 | 1.4% |
| Emergency | 12 | 1.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
759 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 399 | 52.6% |
| Robocalls | 178 | 23.5% |
| Billing | 62 | 8.2% |
| Junk Faxes | 24 | 3.2% |
| Availability (including rural call completion) | 20 | 2.6% |
| Equipment | 20 | 2.6% |
| Privacy | 19 | 2.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
108 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 25.9% |
| Privacy | 22 | 20.4% |
| Speed | 19 | 17.6% |
| Availability | 16 | 14.8% |
| Interference | 16 | 14.8% |
| Equipment | 7 | 6.5% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
TV complaints
104 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 36.5% |
| Indecency | 36 | 34.6% |
| Loud Commercials | 12 | 11.5% |
| Availability | 6 | 5.8% |
| Interference | 6 | 5.8% |
| Equipment | 5 | 4.8% |
| Privacy | 1 | 1.0% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.