FCC Consumer Complaints – 6 March 2015
Introduction
The Federal Communications Commission recorded 940 consumer complaints on Friday, 6 March 2015 relating to telecommunications services, this represented a decline from the 999 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 396 complaints.
Key statistics
- Total complaints
- 940
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (396)
- Most reported state/territory
- California (105)
Where the complaints came from
A total of 940 complaints were recorded on 6 March 2015, with reports originating from 660 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 11.2% |
| Texas | 89 | 9.5% |
| Florida | 70 | 7.4% |
| New York | 65 | 6.9% |
| New Jersey | 43 | 4.6% |
| Georgia | 37 | 3.9% |
| Washington | 36 | 3.8% |
| Pennsylvania | 34 | 3.6% |
| Illinois | 32 | 3.4% |
| Ohio | 29 | 3.1% |
| Other states and territories | 400 | 42.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 71 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 721 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 721 | 76.7% |
| Internet | 130 | 13.8% |
| TV | 67 | 7.1% |
| Radio | 20 | 2.1% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
721 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 396 | 54.9% |
| Robocalls | 167 | 23.2% |
| Billing | 57 | 7.9% |
| Equipment | 19 | 2.6% |
| Junk Faxes | 19 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.4% |
| Number Portability (keeping your number if you change providers) | 16 | 2.2% |
| Availability (including rural call completion) | 12 | 1.7% |
| Privacy | 9 | 1.2% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
130 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 30.8% |
| Availability | 29 | 22.3% |
| Speed | 21 | 16.2% |
| Privacy | 19 | 14.6% |
| Interference | 13 | 10.0% |
| Equipment | 8 | 6.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
67 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 40.3% |
| Indecency | 18 | 26.9% |
| Interference | 8 | 11.9% |
| Availability | 6 | 9.0% |
| Equipment | 4 | 6.0% |
| Loud Commercials | 3 | 4.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.