FCC Consumer Complaints – 7 March 2015
Introduction
A total of 491 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 7 March 2015, complaint volume fell from 940 complaints the day before. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 68 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 175 complaints recorded.
Key statistics
- Total complaints
- 491
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (175)
- Most reported state/territory
- California (68)
Where the complaints came from
The 491 complaints recorded on 7 March 2015 were submitted from 373 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 13.8% |
| Texas | 33 | 6.7% |
| New York | 32 | 6.5% |
| Florida | 28 | 5.7% |
| Illinois | 25 | 5.1% |
| North Carolina | 23 | 4.7% |
| New Jersey | 20 | 4.1% |
| Michigan | 19 | 3.9% |
| Pennsylvania | 18 | 3.7% |
| Ohio | 17 | 3.5% |
| Other states and territories | 207 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 341 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 341 | 69.5% |
| Internet | 75 | 15.3% |
| TV | 61 | 12.4% |
| Radio | 13 | 2.6% |
| Accessibility | 1 | 0.2% |
Phone complaints
341 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 175 | 51.3% |
| Robocalls | 70 | 20.5% |
| Billing | 37 | 10.9% |
| Equipment | 17 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 3.2% |
| Privacy | 10 | 2.9% |
| Availability (including rural call completion) | 9 | 2.6% |
| Interference (including signal jammers) | 4 | 1.2% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Junk Faxes | 3 | 0.9% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
75 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 26.7% |
| Privacy | 15 | 20.0% |
| Availability | 14 | 18.7% |
| Speed | 14 | 18.7% |
| Interference | 7 | 9.3% |
| Equipment | 5 | 6.7% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
61 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 32.8% |
| Indecency | 13 | 21.3% |
| Loud Commercials | 9 | 14.8% |
| Interference | 7 | 11.5% |
| Availability | 6 | 9.8% |
| Equipment | 3 | 4.9% |
| Privacy | 3 | 4.9% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.