FCC Consumer Complaints – 8 March 2015
Introduction
The Federal Communications Commission recorded 298 consumer complaints on 8 March 2015 relating to telecommunications services, this was lower than the 491 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 298
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (75)
- Most reported state/territory
- California (34)
Where the complaints came from
The 298 complaints recorded on 8 March 2015 originated from 250 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 11.4% |
| Florida | 22 | 7.4% |
| Texas | 22 | 7.4% |
| Michigan | 16 | 5.4% |
| Pennsylvania | 14 | 4.7% |
| New York | 12 | 4.0% |
| Massachusetts | 11 | 3.7% |
| Virginia | 11 | 3.7% |
| Kentucky | 10 | 3.4% |
| Maryland | 10 | 3.4% |
| Other states and territories | 136 | 45.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 161 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 161 | 54.0% |
| TV | 66 | 22.1% |
| Internet | 62 | 20.8% |
| Radio | 7 | 2.3% |
| Emergency | 2 | 0.7% |
Phone complaints
161 complaints were recorded in this category, representing 54.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 75 | 46.6% |
| Billing | 23 | 14.3% |
| Robocalls | 17 | 10.6% |
| Equipment | 12 | 7.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 5.6% |
| Availability (including rural call completion) | 8 | 5.0% |
| Number Portability (keeping your number if you change providers) | 7 | 4.3% |
| Privacy | 7 | 4.3% |
| Interference (including signal jammers) | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Billing, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 23 | 34.8% |
| Loud Commercials | 17 | 25.8% |
| Billing | 14 | 21.2% |
| Availability | 8 | 12.1% |
| Interference | 2 | 3.0% |
| Equipment | 1 | 1.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Indecency and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
62 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 24.2% |
| Privacy | 13 | 21.0% |
| Speed | 12 | 19.4% |
| Availability | 10 | 16.1% |
| Interference | 10 | 16.1% |
| Equipment | 2 | 3.2% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.