FCC Consumer Complaints – 10 March 2015
Introduction
The Federal Communications Commission recorded 1082 consumer complaints on Tuesday, 10 March 2015 relating to telecommunications services, complaint volume increased from 865 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 428 complaints.
Key statistics
- Total complaints
- 1082
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (428)
- Most reported state/territory
- California (145)
Where the complaints came from
Across 735 cities in 51 states and territories, a total of 1082 complaints were recorded on 10 March 2015. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 13.4% |
| Florida | 77 | 7.1% |
| Texas | 74 | 6.8% |
| New York | 61 | 5.6% |
| Illinois | 46 | 4.3% |
| Pennsylvania | 46 | 4.3% |
| Ohio | 40 | 3.7% |
| New Jersey | 39 | 3.6% |
| Georgia | 38 | 3.5% |
| Washington | 34 | 3.1% |
| Other states and territories | 481 | 44.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 834 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 834 | 77.1% |
| Internet | 140 | 12.9% |
| TV | 92 | 8.5% |
| Radio | 8 | 0.7% |
| Accessibility | 6 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
834 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 428 | 51.3% |
| Robocalls | 204 | 24.5% |
| Billing | 67 | 8.0% |
| Number Portability (keeping your number if you change providers) | 41 | 4.9% |
| Availability (including rural call completion) | 26 | 3.1% |
| Privacy | 24 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Equipment | 12 | 1.4% |
| Interference (including signal jammers) | 7 | 0.8% |
| Junk Faxes | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
140 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 22.9% |
| Privacy | 31 | 22.1% |
| Availability | 24 | 17.1% |
| Interference | 21 | 15.0% |
| Speed | 19 | 13.6% |
| Equipment | 13 | 9.3% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
92 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 50.0% |
| Equipment | 13 | 14.1% |
| Availability | 11 | 12.0% |
| Indecency | 11 | 12.0% |
| Loud Commercials | 9 | 9.8% |
| Privacy | 2 | 2.2% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.