FCC Consumer Complaints – 11 March 2015
Introduction
On Wednesday, 11 March 2015, the Federal Communications Commission recorded 1142 consumer complaints relating to telecommunications services, this was higher than the 1082 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1142
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (440)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1142 complaints recorded on 11 March 2015 were submitted from 754 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.9% |
| Florida | 84 | 7.4% |
| New York | 72 | 6.3% |
| Texas | 68 | 6.0% |
| Washington | 64 | 5.6% |
| Illinois | 52 | 4.6% |
| Ohio | 44 | 3.9% |
| Virginia | 39 | 3.4% |
| New Jersey | 37 | 3.2% |
| Pennsylvania | 37 | 3.2% |
| Other states and territories | 506 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 908 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 908 | 79.5% |
| Internet | 119 | 10.4% |
| TV | 95 | 8.3% |
| Radio | 18 | 1.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
908 complaints were recorded in this category, representing 79.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 440 | 48.5% |
| Robocalls | 239 | 26.3% |
| Billing | 72 | 7.9% |
| Number Portability (keeping your number if you change providers) | 38 | 4.2% |
| Junk Faxes | 26 | 2.9% |
| Equipment | 22 | 2.4% |
| Availability (including rural call completion) | 19 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.1% |
| Privacy | 19 | 2.1% |
| Interference (including signal jammers) | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
119 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 39.5% |
| Availability | 21 | 17.6% |
| Privacy | 20 | 16.8% |
| Speed | 19 | 16.0% |
| Interference | 7 | 5.9% |
| Equipment | 5 | 4.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
TV complaints
95 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 47.4% |
| Availability | 16 | 16.8% |
| Indecency | 13 | 13.7% |
| Loud Commercials | 10 | 10.5% |
| Interference | 6 | 6.3% |
| Equipment | 4 | 4.2% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.