FCC Consumer Complaints – 13 March 2015
Introduction
On 13 March 2015, 1022 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1149 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 418 complaints.
Key statistics
- Total complaints
- 1022
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (418)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 13 March 2015 show 1022 complaints originating from 721 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 12.2% |
| Florida | 90 | 8.8% |
| Texas | 69 | 6.8% |
| New York | 50 | 4.9% |
| Pennsylvania | 39 | 3.8% |
| Massachusetts | 34 | 3.3% |
| Ohio | 34 | 3.3% |
| Georgia | 33 | 3.2% |
| Washington | 32 | 3.1% |
| New Jersey | 30 | 2.9% |
| Other states and territories | 481 | 47.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 784 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 784 | 76.7% |
| Internet | 120 | 11.7% |
| TV | 99 | 9.7% |
| Radio | 10 | 1.0% |
| Accessibility | 7 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
784 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 418 | 53.3% |
| Robocalls | 152 | 19.4% |
| Billing | 77 | 9.8% |
| Availability (including rural call completion) | 31 | 4.0% |
| Number Portability (keeping your number if you change providers) | 31 | 4.0% |
| Privacy | 20 | 2.6% |
| Equipment | 18 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.8% |
| Junk Faxes | 11 | 1.4% |
| Interference (including signal jammers) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
120 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 35.8% |
| Availability | 23 | 19.2% |
| Speed | 20 | 16.7% |
| Privacy | 19 | 15.8% |
| Interference | 11 | 9.2% |
| Equipment | 4 | 3.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
99 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 42.4% |
| Indecency | 18 | 18.2% |
| Availability | 13 | 13.1% |
| Loud Commercials | 13 | 13.1% |
| Equipment | 9 | 9.1% |
| Interference | 2 | 2.0% |
| Privacy | 2 | 2.0% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.