FCC Consumer Complaints – 14 March 2015
Introduction
The Federal Communications Commission recorded 496 consumer complaints on 14 March 2015 relating to telecommunications services, complaint volume fell from 1022 complaints the day before. The complaints came from 45 states and territories, with California recording the largest share of reports at 71 complaints. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 496
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (181)
- Most reported state/territory
- California (71)
Where the complaints came from
On 14 March 2015, the 496 complaints recorded by the Federal Communications Commission were reported from 389 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 14.3% |
| Florida | 32 | 6.5% |
| Texas | 28 | 5.6% |
| Illinois | 24 | 4.8% |
| New York | 24 | 4.8% |
| Ohio | 24 | 4.8% |
| North Carolina | 21 | 4.2% |
| Massachusetts | 19 | 3.8% |
| New Jersey | 19 | 3.8% |
| Pennsylvania | 19 | 3.8% |
| Other states and territories | 214 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 345 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 345 | 69.6% |
| TV | 77 | 15.5% |
| Internet | 64 | 12.9% |
| Radio | 8 | 1.6% |
| Emergency | 2 | 0.4% |
Phone complaints
345 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 181 | 52.5% |
| Robocalls | 71 | 20.6% |
| Billing | 34 | 9.9% |
| Equipment | 13 | 3.8% |
| Availability (including rural call completion) | 10 | 2.9% |
| Number Portability (keeping your number if you change providers) | 10 | 2.9% |
| Privacy | 9 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.3% |
| Interference (including signal jammers) | 6 | 1.7% |
| Junk Faxes | 3 | 0.9% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
77 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 48.1% |
| Loud Commercials | 13 | 16.9% |
| Availability | 10 | 13.0% |
| Equipment | 7 | 9.1% |
| Indecency | 6 | 7.8% |
| Interference | 2 | 2.6% |
| Privacy | 2 | 2.6% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Internet complaints
64 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 37.5% |
| Availability | 14 | 21.9% |
| Privacy | 10 | 15.6% |
| Speed | 9 | 14.1% |
| Equipment | 4 | 6.3% |
| Interference | 3 | 4.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.