FCC Consumer Complaints – 15 March 2015
Introduction
The Federal Communications Commission recorded 290 consumer complaints on 15 March 2015 relating to telecommunications services, this represented a decline from the 496 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 290
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (74)
- Most reported state/territory
- California (37)
Where the complaints came from
The 290 complaints recorded on 15 March 2015 originated from 226 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 12.8% |
| Texas | 23 | 7.9% |
| New York | 21 | 7.2% |
| Florida | 15 | 5.2% |
| Arizona | 11 | 3.8% |
| Pennsylvania | 11 | 3.8% |
| Indiana | 10 | 3.4% |
| North Carolina | 10 | 3.4% |
| Ohio | 10 | 3.4% |
| Maryland | 9 | 3.1% |
| Other states and territories | 133 | 45.9% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 166 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 166 | 57.2% |
| Internet | 58 | 20.0% |
| TV | 56 | 19.3% |
| Radio | 9 | 3.1% |
| Accessibility | 1 | 0.3% |
Phone complaints
166 complaints were recorded in this category, representing 57.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 74 | 44.6% |
| Robocalls | 25 | 15.1% |
| Billing | 23 | 13.9% |
| Availability (including rural call completion) | 11 | 6.6% |
| Equipment | 11 | 6.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 6.0% |
| Privacy | 4 | 2.4% |
| Interference (including signal jammers) | 3 | 1.8% |
| Number Portability (keeping your number if you change providers) | 3 | 1.8% |
| Junk Faxes | 2 | 1.2% |
Telemarketing (including do not call and spoofing) was the most commonly reported issue in this category, while other issues occurred less frequently.
Internet complaints
58 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 22.4% |
| Privacy | 13 | 22.4% |
| Speed | 12 | 20.7% |
| Interference | 10 | 17.2% |
| Availability | 9 | 15.5% |
| Equipment | 1 | 1.7% |
Complaints in this category covered a range of issues, including Billing, Privacy and Speed.
TV complaints
56 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 30.4% |
| Indecency | 14 | 25.0% |
| Loud Commercials | 11 | 19.6% |
| Interference | 6 | 10.7% |
| Equipment | 5 | 8.9% |
| Availability | 3 | 5.4% |
Complaints in this category covered a range of issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.