FCC Consumer Complaints – 24 March 2015
Introduction
On 24 March 2015, 1140 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 982 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (446)
- Most reported state/territory
- California (154)
Where the complaints came from
A total of 1140 complaints were recorded on 24 March 2015, with reports originating from 738 cities in 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 13.5% |
| Texas | 85 | 7.5% |
| Florida | 80 | 7.0% |
| New York | 69 | 6.1% |
| Pennsylvania | 46 | 4.0% |
| Georgia | 44 | 3.9% |
| Virginia | 43 | 3.8% |
| Massachusetts | 35 | 3.1% |
| Colorado | 34 | 3.0% |
| North Carolina | 33 | 2.9% |
| Other states and territories | 514 | 45.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 907 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 907 | 79.6% |
| Internet | 115 | 10.1% |
| TV | 97 | 8.5% |
| Radio | 13 | 1.1% |
| Accessibility | 7 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
907 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 446 | 49.2% |
| Robocalls | 247 | 27.2% |
| Billing | 72 | 7.9% |
| Junk Faxes | 29 | 3.2% |
| Equipment | 24 | 2.6% |
| Privacy | 22 | 2.4% |
| Number Portability (keeping your number if you change providers) | 20 | 2.2% |
| Availability (including rural call completion) | 17 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.8% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
115 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 33.9% |
| Privacy | 24 | 20.9% |
| Availability | 19 | 16.5% |
| Speed | 15 | 13.0% |
| Interference | 12 | 10.4% |
| Equipment | 5 | 4.3% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
97 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 40.2% |
| Availability | 17 | 17.5% |
| Equipment | 12 | 12.4% |
| Indecency | 11 | 11.3% |
| Loud Commercials | 10 | 10.3% |
| Interference | 5 | 5.2% |
| Privacy | 3 | 3.1% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.