FCC Consumer Complaints – 25 March 2015
Introduction
A total of 1158 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 25 March 2015, complaint volume increased from 1140 complaints the day before. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 155 complaints. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 523 complaints.
Key statistics
- Total complaints
- 1158
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (523)
- Most reported state/territory
- California (155)
Where the complaints came from
The 1158 complaints recorded on 25 March 2015 were submitted from 774 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 13.4% |
| Florida | 77 | 6.6% |
| New York | 74 | 6.4% |
| Texas | 70 | 6.0% |
| Pennsylvania | 51 | 4.4% |
| New Jersey | 48 | 4.1% |
| Georgia | 47 | 4.1% |
| Illinois | 41 | 3.5% |
| Ohio | 38 | 3.3% |
| Massachusetts | 36 | 3.1% |
| Other states and territories | 516 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 952 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 952 | 82.2% |
| Internet | 110 | 9.5% |
| TV | 74 | 6.4% |
| Radio | 17 | 1.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
952 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 523 | 54.9% |
| Robocalls | 233 | 24.5% |
| Billing | 74 | 7.8% |
| Number Portability (keeping your number if you change providers) | 25 | 2.6% |
| Availability (including rural call completion) | 21 | 2.2% |
| Equipment | 20 | 2.1% |
| Privacy | 15 | 1.6% |
| Junk Faxes | 14 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Interference (including signal jammers) | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
110 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 27.3% |
| Privacy | 23 | 20.9% |
| Availability | 22 | 20.0% |
| Interference | 16 | 14.5% |
| Speed | 13 | 11.8% |
| Equipment | 6 | 5.5% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
74 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 40.5% |
| Indecency | 11 | 14.9% |
| Interference | 10 | 13.5% |
| Equipment | 8 | 10.8% |
| Availability | 7 | 9.5% |
| Loud Commercials | 7 | 9.5% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.