FCC Consumer Complaints – 26 March 2015
Introduction
On Thursday, 26 March 2015, 1140 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1158 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 550 complaints.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (550)
- Most reported state/territory
- California (130)
Where the complaints came from
A total of 1140 complaints were recorded on 26 March 2015, with reports originating from 739 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 11.4% |
| New York | 79 | 6.9% |
| Texas | 71 | 6.2% |
| Florida | 70 | 6.1% |
| Pennsylvania | 55 | 4.8% |
| Washington | 49 | 4.3% |
| Illinois | 44 | 3.9% |
| North Carolina | 41 | 3.6% |
| Ohio | 40 | 3.5% |
| New Jersey | 37 | 3.2% |
| Other states and territories | 521 | 45.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 85 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 961 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 961 | 84.3% |
| Internet | 81 | 7.1% |
| TV | 77 | 6.8% |
| Radio | 15 | 1.3% |
| Accessibility | 6 | 0.5% |
Phone complaints
961 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 550 | 57.2% |
| Robocalls | 203 | 21.1% |
| Billing | 66 | 6.9% |
| Equipment | 27 | 2.8% |
| Availability (including rural call completion) | 24 | 2.5% |
| Junk Faxes | 24 | 2.5% |
| Privacy | 21 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.8% |
| Number Portability (keeping your number if you change providers) | 16 | 1.7% |
| Interference (including signal jammers) | 10 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
81 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 34.6% |
| Privacy | 16 | 19.8% |
| Availability | 15 | 18.5% |
| Speed | 10 | 12.3% |
| Equipment | 7 | 8.6% |
| Interference | 5 | 6.2% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
77 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 42.9% |
| Loud Commercials | 14 | 18.2% |
| Equipment | 11 | 14.3% |
| Availability | 7 | 9.1% |
| Indecency | 6 | 7.8% |
| Interference | 3 | 3.9% |
| Privacy | 3 | 3.9% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.