FCC Consumer Complaints – 27 March 2015
Introduction
A total of 1037 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 March 2015, this represented a decline from the 1140 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 479 complaints.
Key statistics
- Total complaints
- 1037
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (479)
- Most reported state/territory
- California (140)
Where the complaints came from
The 1037 complaints recorded on 27 March 2015 were submitted from 729 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 13.5% |
| Texas | 72 | 6.9% |
| New York | 71 | 6.8% |
| Florida | 56 | 5.4% |
| Pennsylvania | 51 | 4.9% |
| New Jersey | 42 | 4.1% |
| Illinois | 38 | 3.7% |
| Maryland | 38 | 3.7% |
| Virginia | 37 | 3.6% |
| Georgia | 34 | 3.3% |
| Other states and territories | 455 | 43.9% |
Location highlight
Complaints in California were reported across 98 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 850 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 850 | 82.0% |
| Internet | 98 | 9.5% |
| TV | 69 | 6.7% |
| Radio | 13 | 1.3% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
850 complaints were recorded in this category, representing 82.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 479 | 56.4% |
| Robocalls | 183 | 21.5% |
| Billing | 68 | 8.0% |
| Availability (including rural call completion) | 30 | 3.5% |
| Equipment | 22 | 2.6% |
| Privacy | 22 | 2.6% |
| Junk Faxes | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.6% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Interference (including signal jammers) | 6 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
98 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.6% |
| Privacy | 21 | 21.4% |
| Availability | 20 | 20.4% |
| Speed | 10 | 10.2% |
| Interference | 9 | 9.2% |
| Equipment | 7 | 7.1% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
69 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 31.9% |
| Availability | 10 | 14.5% |
| Loud Commercials | 10 | 14.5% |
| Equipment | 9 | 13.0% |
| Interference | 7 | 10.1% |
| Indecency | 6 | 8.7% |
| Privacy | 5 | 7.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.