FCC Consumer Complaints – 28 March 2015
Introduction
On 28 March 2015, the Federal Communications Commission recorded 499 consumer complaints relating to telecommunications services, complaint volume fell from 1037 complaints the previous day. Submissions were made from 46 states and territories, with California accounting for the highest number of complaints at 69. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 194 complaints recorded.
Key statistics
- Total complaints
- 499
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (194)
- Most reported state/territory
- California (69)
Where the complaints came from
The 499 complaints recorded on 28 March 2015 were submitted from 390 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 13.8% |
| Florida | 34 | 6.8% |
| New York | 32 | 6.4% |
| Texas | 28 | 5.6% |
| Illinois | 23 | 4.6% |
| Pennsylvania | 23 | 4.6% |
| Washington | 23 | 4.6% |
| Virginia | 22 | 4.4% |
| Georgia | 18 | 3.6% |
| New Jersey | 18 | 3.6% |
| Other states and territories | 208 | 41.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 373 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 373 | 74.7% |
| Internet | 63 | 12.6% |
| TV | 54 | 10.8% |
| Radio | 6 | 1.2% |
| Emergency | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
Phone complaints
373 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 194 | 52.0% |
| Robocalls | 88 | 23.6% |
| Billing | 22 | 5.9% |
| Availability (including rural call completion) | 16 | 4.3% |
| Number Portability (keeping your number if you change providers) | 15 | 4.0% |
| Interference (including signal jammers) | 12 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.1% |
| Equipment | 8 | 2.1% |
| Privacy | 8 | 2.1% |
| Junk Faxes | 2 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
63 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 25.4% |
| Privacy | 16 | 25.4% |
| Availability | 14 | 22.2% |
| Interference | 12 | 19.0% |
| Speed | 4 | 6.3% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
54 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 44.4% |
| Availability | 9 | 16.7% |
| Indecency | 7 | 13.0% |
| Equipment | 5 | 9.3% |
| Loud Commercials | 4 | 7.4% |
| Privacy | 4 | 7.4% |
| Interference | 1 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.