FCC Consumer Complaints – 29 March 2015
Introduction
A total of 267 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 March 2015, this represented a decline from the 499 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 267
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (57)
- Most reported state/territory
- California (38)
Where the complaints came from
Across 217 cities in 43 states and territories, a total of 267 complaints were recorded on 29 March 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 14.2% |
| New York | 24 | 9.0% |
| Florida | 21 | 7.9% |
| Illinois | 15 | 5.6% |
| Texas | 13 | 4.9% |
| Tennessee | 9 | 3.4% |
| Indiana | 8 | 3.0% |
| North Carolina | 8 | 3.0% |
| Oregon | 8 | 3.0% |
| Pennsylvania | 8 | 3.0% |
| Other states and territories | 113 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 158 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 59.2% |
| Internet | 45 | 16.9% |
| TV | 41 | 15.4% |
| Radio | 17 | 6.4% |
| Accessibility | 5 | 1.9% |
| Emergency | 1 | 0.4% |
Phone complaints
158 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 57 | 36.1% |
| Billing | 27 | 17.1% |
| Robocalls | 18 | 11.4% |
| Equipment | 17 | 10.8% |
| Privacy | 12 | 7.6% |
| Availability (including rural call completion) | 11 | 7.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.4% |
| Number Portability (keeping your number if you change providers) | 5 | 3.2% |
| Interference (including signal jammers) | 4 | 2.5% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
45 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 14 | 31.1% |
| Availability | 9 | 20.0% |
| Billing | 9 | 20.0% |
| Privacy | 6 | 13.3% |
| Interference | 5 | 11.1% |
| Equipment | 2 | 4.4% |
Complaints in this category covered a range of issues, including Speed, Availability and Billing.
TV complaints
41 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Loud Commercials | 14 | 34.1% |
| Equipment | 5 | 12.2% |
| Indecency | 4 | 9.8% |
| Availability | 3 | 7.3% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.