FCC Consumer Complaints – 30 March 2015
Introduction
The Federal Communications Commission recorded 896 consumer complaints on 30 March 2015 relating to telecommunications services, this represented an increase from the 267 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 356 complaints.
Key statistics
- Total complaints
- 896
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (356)
- Most reported state/territory
- California (114)
Where the complaints came from
Across 629 cities in 50 states and territories, a total of 896 complaints were recorded on 30 March 2015. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 12.7% |
| Texas | 69 | 7.7% |
| Florida | 65 | 7.3% |
| New York | 50 | 5.6% |
| Pennsylvania | 41 | 4.6% |
| Illinois | 38 | 4.2% |
| Georgia | 32 | 3.6% |
| New Jersey | 32 | 3.6% |
| Ohio | 31 | 3.5% |
| Virginia | 30 | 3.3% |
| Other states and territories | 392 | 43.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 690 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 690 | 77.0% |
| Internet | 103 | 11.5% |
| TV | 74 | 8.3% |
| Radio | 21 | 2.3% |
| Accessibility | 7 | 0.8% |
| Emergency | 1 | 0.1% |
Phone complaints
690 complaints were recorded in this category, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 356 | 51.6% |
| Robocalls | 169 | 24.5% |
| Billing | 63 | 9.1% |
| Equipment | 17 | 2.5% |
| Junk Faxes | 17 | 2.5% |
| Privacy | 17 | 2.5% |
| Availability (including rural call completion) | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.9% |
| Number Portability (keeping your number if you change providers) | 11 | 1.6% |
| Interference (including signal jammers) | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
103 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 38.8% |
| Privacy | 22 | 21.4% |
| Availability | 16 | 15.5% |
| Interference | 13 | 12.6% |
| Speed | 7 | 6.8% |
| Equipment | 4 | 3.9% |
The largest share of complaints in this category related to Billing and Privacy, with fewer reports falling into other issue types.
TV complaints
74 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 35.1% |
| Indecency | 14 | 18.9% |
| Loud Commercials | 12 | 16.2% |
| Equipment | 9 | 12.2% |
| Availability | 8 | 10.8% |
| Interference | 4 | 5.4% |
| Privacy | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.