FCC Consumer Complaints – 1 April 2015
Introduction
A total of 1003 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 April 2015, this represented a decline from the 1047 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 445 complaints.
Key statistics
- Total complaints
- 1003
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (445)
- Most reported state/territory
- California (125)
Where the complaints came from
A total of 1003 complaints were recorded on 1 April 2015, with reports originating from 717 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 12.5% |
| Florida | 71 | 7.1% |
| New York | 59 | 5.9% |
| Texas | 52 | 5.2% |
| Virginia | 50 | 5.0% |
| Pennsylvania | 48 | 4.8% |
| Maryland | 46 | 4.6% |
| Illinois | 45 | 4.5% |
| Georgia | 38 | 3.8% |
| Tennessee | 36 | 3.6% |
| Other states and territories | 431 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 803 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 803 | 80.1% |
| Internet | 94 | 9.4% |
| TV | 81 | 8.1% |
| Radio | 20 | 2.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
803 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 445 | 55.4% |
| Robocalls | 188 | 23.4% |
| Billing | 72 | 9.0% |
| Privacy | 23 | 2.9% |
| Availability (including rural call completion) | 21 | 2.6% |
| Equipment | 17 | 2.1% |
| Junk Faxes | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Number Portability (keeping your number if you change providers) | 8 | 1.0% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
94 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 33.0% |
| Privacy | 25 | 26.6% |
| Availability | 12 | 12.8% |
| Interference | 12 | 12.8% |
| Speed | 12 | 12.8% |
| Equipment | 2 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
81 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 42.0% |
| Availability | 15 | 18.5% |
| Indecency | 9 | 11.1% |
| Interference | 9 | 11.1% |
| Loud Commercials | 7 | 8.6% |
| Equipment | 5 | 6.2% |
| Privacy | 2 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.