FCC Consumer Complaints – 2 April 2015
Introduction
A total of 1089 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 April 2015, complaint volume increased from 1003 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 442 complaints.
Key statistics
- Total complaints
- 1089
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (442)
- Most reported state/territory
- California (153)
Where the complaints came from
Across 737 cities in 52 states and territories, a total of 1089 complaints were recorded on 2 April 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 14.0% |
| Texas | 78 | 7.2% |
| Florida | 75 | 6.9% |
| Pennsylvania | 57 | 5.2% |
| New York | 55 | 5.1% |
| Illinois | 50 | 4.6% |
| Georgia | 44 | 4.0% |
| New Jersey | 40 | 3.7% |
| North Carolina | 37 | 3.4% |
| Virginia | 34 | 3.1% |
| Other states and territories | 462 | 42.4% |
Location highlight
Complaints in California were reported across 96 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 867 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 867 | 79.6% |
| Internet | 128 | 11.8% |
| TV | 74 | 6.8% |
| Radio | 16 | 1.5% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
867 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 442 | 51.0% |
| Robocalls | 188 | 21.7% |
| Billing | 89 | 10.3% |
| Number Portability (keeping your number if you change providers) | 37 | 4.3% |
| Availability (including rural call completion) | 27 | 3.1% |
| Junk Faxes | 24 | 2.8% |
| Privacy | 20 | 2.3% |
| Equipment | 17 | 2.0% |
| Interference (including signal jammers) | 12 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
128 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 27.3% |
| Privacy | 28 | 21.9% |
| Availability | 25 | 19.5% |
| Speed | 18 | 14.1% |
| Interference | 14 | 10.9% |
| Equipment | 6 | 4.7% |
A broad mix of issues was reported in this category, with Billing, Privacy and Availability among the most common.
TV complaints
74 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 41.9% |
| Equipment | 12 | 16.2% |
| Indecency | 9 | 12.2% |
| Availability | 8 | 10.8% |
| Interference | 7 | 9.5% |
| Loud Commercials | 6 | 8.1% |
| Privacy | 1 | 1.4% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.