FCC Consumer Complaints – 3 April 2015
Introduction
On Friday, 3 April 2015, the Federal Communications Commission recorded 964 consumer complaints relating to telecommunications services, complaint volume fell from 1089 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 390 complaints recorded.
Key statistics
- Total complaints
- 964
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (390)
- Most reported state/territory
- California (125)
Where the complaints came from
The 964 complaints recorded on 3 April 2015 originated from 650 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.0% |
| Florida | 76 | 7.9% |
| Texas | 70 | 7.3% |
| New York | 57 | 5.9% |
| Illinois | 45 | 4.7% |
| Virginia | 43 | 4.5% |
| Massachusetts | 33 | 3.4% |
| North Carolina | 32 | 3.3% |
| New Jersey | 31 | 3.2% |
| Pennsylvania | 31 | 3.2% |
| Other states and territories | 415 | 43.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 775 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 775 | 80.4% |
| Internet | 103 | 10.7% |
| TV | 68 | 7.1% |
| Radio | 10 | 1.0% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
775 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 390 | 50.3% |
| Robocalls | 184 | 23.7% |
| Billing | 60 | 7.7% |
| Number Portability (keeping your number if you change providers) | 59 | 7.6% |
| Availability (including rural call completion) | 19 | 2.5% |
| Equipment | 19 | 2.5% |
| Privacy | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 10 | 1.3% |
| Junk Faxes | 9 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
103 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 27.2% |
| Privacy | 27 | 26.2% |
| Availability | 18 | 17.5% |
| Speed | 16 | 15.5% |
| Interference | 8 | 7.8% |
| Equipment | 6 | 5.8% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
68 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 47.1% |
| Equipment | 9 | 13.2% |
| Loud Commercials | 9 | 13.2% |
| Availability | 7 | 10.3% |
| Indecency | 5 | 7.4% |
| Interference | 3 | 4.4% |
| Privacy | 2 | 2.9% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.