FCC Consumer Complaints – 4 April 2015
Introduction
On 4 April 2015, the Federal Communications Commission recorded 387 consumer complaints relating to telecommunications services, this represented a decline from the 964 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 146 complaints.
Key statistics
- Total complaints
- 387
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (146)
- Most reported state/territory
- California (52)
Where the complaints came from
Reports recorded on 4 April 2015 show 387 complaints originating from 312 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.4% |
| Florida | 34 | 8.8% |
| New York | 26 | 6.7% |
| Texas | 25 | 6.5% |
| Georgia | 17 | 4.4% |
| Ohio | 16 | 4.1% |
| Illinois | 15 | 3.9% |
| Michigan | 14 | 3.6% |
| Pennsylvania | 14 | 3.6% |
| Washington | 13 | 3.4% |
| Other states and territories | 161 | 41.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 41 different cities.
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 255 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 255 | 65.9% |
| TV | 67 | 17.3% |
| Internet | 56 | 14.5% |
| Radio | 9 | 2.3% |
Phone complaints
255 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 146 | 57.3% |
| Robocalls | 45 | 17.6% |
| Billing | 28 | 11.0% |
| Equipment | 14 | 5.5% |
| Privacy | 8 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Number Portability (keeping your number if you change providers) | 5 | 2.0% |
| Interference (including signal jammers) | 2 | 0.8% |
| Availability (including rural call completion) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 20 | 29.9% |
| Billing | 15 | 22.4% |
| Indecency | 11 | 16.4% |
| Availability | 9 | 13.4% |
| Equipment | 5 | 7.5% |
| Interference | 5 | 7.5% |
| Privacy | 2 | 3.0% |
Complaints in this category covered a range of issues, including Loud Commercials, Billing and Indecency.
Internet complaints
56 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 28.6% |
| Privacy | 14 | 25.0% |
| Speed | 12 | 21.4% |
| Interference | 7 | 12.5% |
| Equipment | 5 | 8.9% |
| Availability | 2 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Privacy and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.