FCC Consumer Complaints – 5 April 2015
Introduction
On 5 April 2015, 229 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 387 complaints recorded the previous day. The complaints came from 38 states and territories, with Florida reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 229
- States & territories reporting
- 38
- Most common issue
- Telemarketing (including do not call and spoofing) (51)
- Most reported state/territory
- Florida (27)
Where the complaints came from
Across 195 cities in 38 states and territories, a total of 229 complaints were recorded on 5 April 2015. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 27 | 11.8% |
| California | 25 | 10.9% |
| New York | 17 | 7.4% |
| Illinois | 14 | 6.1% |
| Texas | 11 | 4.8% |
| Michigan | 9 | 3.9% |
| New Jersey | 9 | 3.9% |
| Arizona | 8 | 3.5% |
| Pennsylvania | 8 | 3.5% |
| Tennessee | 8 | 3.5% |
| Other states and territories | 92 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 120 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 120 | 52.4% |
| TV | 50 | 21.8% |
| Internet | 48 | 21.0% |
| Radio | 7 | 3.1% |
| Emergency | 3 | 1.3% |
| Accessibility | 1 | 0.4% |
Phone complaints
120 complaints were recorded in this category, representing 52.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 51 | 42.5% |
| Robocalls | 19 | 15.8% |
| Equipment | 15 | 12.5% |
| Billing | 7 | 5.8% |
| Interference (including signal jammers) | 7 | 5.8% |
| Availability (including rural call completion) | 6 | 5.0% |
| Number Portability (keeping your number if you change providers) | 6 | 5.0% |
| Privacy | 5 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.7% |
| Junk Faxes | 2 | 1.7% |
Telemarketing (including do not call and spoofing) was the most commonly reported issue in this category, while other issues occurred less frequently.
TV complaints
50 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 26.0% |
| Loud Commercials | 11 | 22.0% |
| Indecency | 10 | 20.0% |
| Availability | 7 | 14.0% |
| Equipment | 7 | 14.0% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
Internet complaints
48 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 15 | 31.3% |
| Speed | 12 | 25.0% |
| Billing | 8 | 16.7% |
| Interference | 7 | 14.6% |
| Availability | 5 | 10.4% |
| Equipment | 1 | 2.1% |
A broad mix of issues was reported in this category, with Privacy, Speed and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.