FCC Consumer Complaints – 6 April 2015
Introduction
On 6 April 2015, 941 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 229 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 376 complaints.
Key statistics
- Total complaints
- 941
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (376)
- Most reported state/territory
- California (114)
Where the complaints came from
The 941 complaints recorded on 6 April 2015 were submitted from 611 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Missouri, where Blue Springs accounted for 22 of the 36 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 12.1% |
| Texas | 67 | 7.1% |
| Florida | 61 | 6.5% |
| Pennsylvania | 45 | 4.8% |
| New York | 43 | 4.6% |
| Illinois | 38 | 4.0% |
| Missouri | 36 | 3.8% |
| North Carolina | 33 | 3.5% |
| New Jersey | 31 | 3.3% |
| Virginia | 30 | 3.2% |
| Other states and territories | 437 | 46.4% |
Location highlight
Complaints in Missouri were heavily concentrated in Blue Springs, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 732 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 732 | 77.8% |
| Internet | 94 | 10.0% |
| TV | 93 | 9.9% |
| Radio | 15 | 1.6% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
732 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 376 | 51.4% |
| Robocalls | 116 | 15.8% |
| Billing | 74 | 10.1% |
| Junk Faxes | 39 | 5.3% |
| Number Portability (keeping your number if you change providers) | 37 | 5.1% |
| Availability (including rural call completion) | 28 | 3.8% |
| Equipment | 19 | 2.6% |
| Privacy | 19 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 10 | 1.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
94 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 25.5% |
| Privacy | 23 | 24.5% |
| Availability | 18 | 19.1% |
| Speed | 14 | 14.9% |
| Interference | 9 | 9.6% |
| Equipment | 6 | 6.4% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
93 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 39.8% |
| Loud Commercials | 22 | 23.7% |
| Availability | 9 | 9.7% |
| Equipment | 9 | 9.7% |
| Indecency | 8 | 8.6% |
| Interference | 6 | 6.5% |
| Privacy | 1 | 1.1% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.