FCC Consumer Complaints – 7 April 2015
Introduction
A total of 1140 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 7 April 2015, this was higher than the 941 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 471 complaints.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (471)
- Most reported state/territory
- California (148)
Where the complaints came from
The 1140 complaints recorded on 7 April 2015 originated from 745 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 13.0% |
| Texas | 87 | 7.6% |
| New York | 72 | 6.3% |
| Florida | 68 | 6.0% |
| Illinois | 56 | 4.9% |
| Pennsylvania | 50 | 4.4% |
| Washington | 43 | 3.8% |
| New Jersey | 37 | 3.2% |
| Georgia | 36 | 3.2% |
| Arizona | 33 | 2.9% |
| Other states and territories | 507 | 44.5% |
Location highlight
Complaints in California were reported across 86 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 886 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 886 | 77.7% |
| Internet | 126 | 11.1% |
| TV | 100 | 8.8% |
| Radio | 22 | 1.9% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
886 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 471 | 53.2% |
| Robocalls | 207 | 23.4% |
| Billing | 73 | 8.2% |
| Equipment | 27 | 3.0% |
| Junk Faxes | 24 | 2.7% |
| Availability (including rural call completion) | 22 | 2.5% |
| Privacy | 20 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.9% |
| Interference (including signal jammers) | 13 | 1.5% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
126 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 31.0% |
| Privacy | 26 | 20.6% |
| Availability | 23 | 18.3% |
| Speed | 15 | 11.9% |
| Interference | 13 | 10.3% |
| Equipment | 10 | 7.9% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
100 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 38.0% |
| Indecency | 19 | 19.0% |
| Availability | 14 | 14.0% |
| Loud Commercials | 13 | 13.0% |
| Equipment | 7 | 7.0% |
| Interference | 7 | 7.0% |
| Privacy | 2 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.