FCC Consumer Complaints – 8 April 2015
Introduction
A total of 1177 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 April 2015, this represented an increase from the 1140 complaints recorded the day before. Complaints were reported across 48 states and territories, and California generated the highest number of submissions with 160 complaints. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 505 complaints recorded.
Key statistics
- Total complaints
- 1177
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (505)
- Most reported state/territory
- California (160)
Where the complaints came from
The 1177 complaints recorded on 8 April 2015 were submitted from 800 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 13.6% |
| Texas | 74 | 6.3% |
| Florida | 73 | 6.2% |
| New York | 73 | 6.2% |
| Illinois | 56 | 4.8% |
| Pennsylvania | 52 | 4.4% |
| Maryland | 45 | 3.8% |
| New Jersey | 44 | 3.7% |
| Virginia | 42 | 3.6% |
| Washington | 39 | 3.3% |
| Other states and territories | 514 | 43.7% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 942 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 942 | 80.0% |
| Internet | 133 | 11.3% |
| TV | 83 | 7.1% |
| Radio | 17 | 1.4% |
| Emergency | 2 | 0.2% |
Phone complaints
942 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 505 | 53.6% |
| Robocalls | 225 | 23.9% |
| Billing | 70 | 7.4% |
| Availability (including rural call completion) | 29 | 3.1% |
| Junk Faxes | 28 | 3.0% |
| Number Portability (keeping your number if you change providers) | 23 | 2.4% |
| Equipment | 22 | 2.3% |
| Privacy | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
133 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 41 | 30.8% |
| Billing | 32 | 24.1% |
| Availability | 31 | 23.3% |
| Interference | 13 | 9.8% |
| Speed | 12 | 9.0% |
| Equipment | 4 | 3.0% |
A broad mix of issues was reported in this category, with Privacy, Billing and Availability among the most common.
TV complaints
83 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 34.9% |
| Indecency | 21 | 25.3% |
| Loud Commercials | 12 | 14.5% |
| Availability | 10 | 12.0% |
| Equipment | 8 | 9.6% |
| Privacy | 3 | 3.6% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.