FCC Consumer Complaints – 9 April 2015
Introduction
A total of 1170 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 April 2015, this was lower than the 1177 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 491 complaints.
Key statistics
- Total complaints
- 1170
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (491)
- Most reported state/territory
- California (146)
Where the complaints came from
Across 761 cities in 52 states and territories, a total of 1170 complaints were recorded on 9 April 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 12.5% |
| Florida | 98 | 8.4% |
| Texas | 81 | 6.9% |
| New York | 69 | 5.9% |
| Illinois | 59 | 5.0% |
| Pennsylvania | 55 | 4.7% |
| Georgia | 35 | 3.0% |
| Michigan | 35 | 3.0% |
| New Jersey | 34 | 2.9% |
| Arizona | 32 | 2.7% |
| Other states and territories | 511 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 935 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 935 | 79.9% |
| Internet | 118 | 10.1% |
| TV | 92 | 7.9% |
| Radio | 16 | 1.4% |
| Accessibility | 4 | 0.3% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
935 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 491 | 52.5% |
| Robocalls | 219 | 23.4% |
| Billing | 79 | 8.4% |
| Equipment | 39 | 4.2% |
| Availability (including rural call completion) | 27 | 2.9% |
| Privacy | 21 | 2.2% |
| Number Portability (keeping your number if you change providers) | 19 | 2.0% |
| Junk Faxes | 16 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
118 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 27.1% |
| Availability | 26 | 22.0% |
| Privacy | 23 | 19.5% |
| Speed | 19 | 16.1% |
| Interference | 11 | 9.3% |
| Equipment | 5 | 4.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
92 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 40.2% |
| Availability | 14 | 15.2% |
| Indecency | 12 | 13.0% |
| Equipment | 11 | 12.0% |
| Loud Commercials | 7 | 7.6% |
| Interference | 6 | 6.5% |
| Privacy | 2 | 2.2% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.