FCC Consumer Complaints – 10 April 2015
Introduction
The Federal Communications Commission recorded 1076 consumer complaints on Friday, 10 April 2015 relating to telecommunications services, this was lower than the 1170 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 464 complaints.
Key statistics
- Total complaints
- 1076
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (464)
- Most reported state/territory
- California (126)
Where the complaints came from
A total of 1076 complaints were recorded on 10 April 2015, with reports originating from 708 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 11.7% |
| Florida | 91 | 8.5% |
| Texas | 88 | 8.2% |
| New York | 59 | 5.5% |
| Pennsylvania | 54 | 5.0% |
| Illinois | 42 | 3.9% |
| Massachusetts | 39 | 3.6% |
| Maryland | 35 | 3.3% |
| Washington | 35 | 3.3% |
| Georgia | 33 | 3.1% |
| Other states and territories | 463 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 843 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 843 | 78.3% |
| Internet | 124 | 11.5% |
| TV | 90 | 8.4% |
| Radio | 15 | 1.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
843 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 464 | 55.0% |
| Robocalls | 190 | 22.5% |
| Billing | 74 | 8.8% |
| Privacy | 28 | 3.3% |
| Number Portability (keeping your number if you change providers) | 25 | 3.0% |
| Availability (including rural call completion) | 22 | 2.6% |
| Equipment | 20 | 2.4% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
124 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 29.0% |
| Privacy | 29 | 23.4% |
| Availability | 25 | 20.2% |
| Speed | 14 | 11.3% |
| Interference | 10 | 8.1% |
| Equipment | 9 | 7.3% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
90 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 34.4% |
| Availability | 17 | 18.9% |
| Loud Commercials | 13 | 14.4% |
| Indecency | 11 | 12.2% |
| Equipment | 8 | 8.9% |
| Privacy | 6 | 6.7% |
| Interference | 4 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.