FCC Consumer Complaints – 11 April 2015
Introduction
On 11 April 2015, the Federal Communications Commission recorded 464 consumer complaints relating to telecommunications services, this was lower than the 1076 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 198 complaints.
Key statistics
- Total complaints
- 464
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (198)
- Most reported state/territory
- California (53)
Where the complaints came from
On 11 April 2015, the 464 complaints recorded by the Federal Communications Commission were reported from 353 cities across 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 11.4% |
| Texas | 42 | 9.1% |
| Florida | 38 | 8.2% |
| New York | 32 | 6.9% |
| Washington | 23 | 5.0% |
| Pennsylvania | 21 | 4.5% |
| Illinois | 20 | 4.3% |
| Virginia | 20 | 4.3% |
| Maryland | 19 | 4.1% |
| Minnesota | 18 | 3.9% |
| Other states and territories | 176 | 37.9% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 348 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 348 | 75.0% |
| TV | 62 | 13.4% |
| Internet | 44 | 9.5% |
| Radio | 8 | 1.7% |
| Accessibility | 2 | 0.4% |
Phone complaints
348 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 198 | 56.9% |
| Robocalls | 67 | 19.3% |
| Billing | 26 | 7.5% |
| Equipment | 17 | 4.9% |
| Availability (including rural call completion) | 12 | 3.4% |
| Privacy | 9 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.0% |
| Interference (including signal jammers) | 7 | 2.0% |
| Number Portability (keeping your number if you change providers) | 4 | 1.1% |
| Junk Faxes | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
62 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 30.6% |
| Indecency | 16 | 25.8% |
| Billing | 14 | 22.6% |
| Equipment | 6 | 9.7% |
| Loud Commercials | 4 | 6.5% |
| Interference | 2 | 3.2% |
| Privacy | 1 | 1.6% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
Internet complaints
44 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 12 | 27.3% |
| Billing | 9 | 20.5% |
| Speed | 9 | 20.5% |
| Availability | 7 | 15.9% |
| Interference | 5 | 11.4% |
| Equipment | 1 | 2.3% |
Complaints in this category covered a range of issues, including Privacy, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.