FCC Consumer Complaints – 12 April 2015
Introduction
On 12 April 2015, 252 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 464 complaints recorded the previous day. Complaints were reported across 39 states and territories, and California generated the highest number of submissions with 36 complaints. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 252
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (63)
- Most reported state/territory
- California (36)
Where the complaints came from
The 252 complaints recorded on 12 April 2015 originated from 194 cities across 39 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 14.3% |
| New York | 18 | 7.1% |
| Texas | 17 | 6.7% |
| Florida | 15 | 6.0% |
| Maryland | 15 | 6.0% |
| Minnesota | 14 | 5.6% |
| Pennsylvania | 14 | 5.6% |
| Georgia | 13 | 5.2% |
| Washington | 13 | 5.2% |
| Kentucky | 11 | 4.4% |
| Other states and territories | 85 | 33.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 140 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 140 | 55.6% |
| TV | 56 | 22.2% |
| Internet | 50 | 19.8% |
| Radio | 5 | 2.0% |
| Accessibility | 1 | 0.4% |
Phone complaints
140 complaints were recorded in this category, representing 55.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 63 | 45.0% |
| Billing | 21 | 15.0% |
| Robocalls | 18 | 12.9% |
| Availability (including rural call completion) | 10 | 7.1% |
| Equipment | 7 | 5.0% |
| Privacy | 7 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.3% |
| Number Portability (keeping your number if you change providers) | 5 | 3.6% |
| Interference (including signal jammers) | 2 | 1.4% |
| Junk Faxes | 1 | 0.7% |
Telemarketing (including do not call and spoofing) and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 37.5% |
| Availability | 11 | 19.6% |
| Loud Commercials | 11 | 19.6% |
| Indecency | 6 | 10.7% |
| Equipment | 4 | 7.1% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Internet complaints
50 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 30.0% |
| Speed | 13 | 26.0% |
| Privacy | 9 | 18.0% |
| Availability | 6 | 12.0% |
| Interference | 6 | 12.0% |
| Equipment | 1 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Speed and Privacy among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.