FCC Consumer Complaints – 13 April 2015
Introduction
A total of 922 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 13 April 2015, this was higher than the 252 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 922
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (337)
- Most reported state/territory
- California (94)
Where the complaints came from
Across 625 cities in 51 states and territories, a total of 922 complaints were recorded on 13 April 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 10.2% |
| Florida | 73 | 7.9% |
| Texas | 71 | 7.7% |
| Illinois | 45 | 4.9% |
| New York | 45 | 4.9% |
| Pennsylvania | 33 | 3.6% |
| Washington | 33 | 3.6% |
| New Jersey | 32 | 3.5% |
| Georgia | 31 | 3.4% |
| Virginia | 31 | 3.4% |
| Other states and territories | 432 | 46.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 729 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 729 | 79.1% |
| Internet | 108 | 11.7% |
| TV | 61 | 6.6% |
| Radio | 17 | 1.8% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
729 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 337 | 46.2% |
| Robocalls | 189 | 25.9% |
| Billing | 65 | 8.9% |
| Number Portability (keeping your number if you change providers) | 28 | 3.8% |
| Junk Faxes | 24 | 3.3% |
| Equipment | 22 | 3.0% |
| Availability (including rural call completion) | 20 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Privacy | 15 | 2.1% |
| Interference (including signal jammers) | 12 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
108 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 29.6% |
| Privacy | 24 | 22.2% |
| Speed | 18 | 16.7% |
| Availability | 15 | 13.9% |
| Interference | 10 | 9.3% |
| Equipment | 9 | 8.3% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
TV complaints
61 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 42.6% |
| Equipment | 11 | 18.0% |
| Loud Commercials | 8 | 13.1% |
| Indecency | 7 | 11.5% |
| Availability | 6 | 9.8% |
| Interference | 3 | 4.9% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.