FCC Consumer Complaints – 14 April 2015
Introduction
The Federal Communications Commission recorded 1107 consumer complaints on Tuesday, 14 April 2015 relating to telecommunications services, complaint volume increased from 922 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 449 complaints.
Key statistics
- Total complaints
- 1107
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (449)
- Most reported state/territory
- California (137)
Where the complaints came from
Across 738 cities in 48 states and territories, a total of 1107 complaints were recorded on 14 April 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 12.4% |
| Florida | 86 | 7.8% |
| Texas | 82 | 7.4% |
| New York | 73 | 6.6% |
| Pennsylvania | 51 | 4.6% |
| Illinois | 42 | 3.8% |
| New Jersey | 41 | 3.7% |
| Georgia | 36 | 3.3% |
| Maryland | 36 | 3.3% |
| Washington | 34 | 3.1% |
| Other states and territories | 488 | 44.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 894 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 894 | 80.8% |
| Internet | 106 | 9.6% |
| TV | 85 | 7.7% |
| Radio | 17 | 1.5% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
894 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 449 | 50.2% |
| Robocalls | 221 | 24.7% |
| Billing | 83 | 9.3% |
| Availability (including rural call completion) | 32 | 3.6% |
| Equipment | 23 | 2.6% |
| Number Portability (keeping your number if you change providers) | 23 | 2.6% |
| Privacy | 21 | 2.3% |
| Junk Faxes | 16 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Interference (including signal jammers) | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
106 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 33.0% |
| Availability | 20 | 18.9% |
| Speed | 16 | 15.1% |
| Interference | 15 | 14.2% |
| Privacy | 13 | 12.3% |
| Equipment | 7 | 6.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
85 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 35.3% |
| Availability | 18 | 21.2% |
| Indecency | 14 | 16.5% |
| Loud Commercials | 12 | 14.1% |
| Equipment | 5 | 5.9% |
| Interference | 4 | 4.7% |
| Privacy | 2 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.