FCC Consumer Complaints – 15 April 2015
Introduction
The Federal Communications Commission recorded 1043 consumer complaints on 15 April 2015 relating to telecommunications services, this was lower than the 1107 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 438 complaints.
Key statistics
- Total complaints
- 1043
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (438)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 1043 complaints were recorded on 15 April 2015, with reports originating from 700 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.5% |
| Florida | 86 | 8.2% |
| Texas | 68 | 6.5% |
| Georgia | 60 | 5.8% |
| New York | 53 | 5.1% |
| North Carolina | 47 | 4.5% |
| Illinois | 44 | 4.2% |
| Pennsylvania | 44 | 4.2% |
| New Jersey | 34 | 3.3% |
| Washington | 33 | 3.2% |
| Other states and territories | 464 | 44.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 853 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 853 | 81.8% |
| Internet | 88 | 8.4% |
| TV | 87 | 8.3% |
| Radio | 9 | 0.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
853 complaints were recorded in this category, representing 81.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 438 | 51.3% |
| Robocalls | 218 | 25.6% |
| Billing | 61 | 7.2% |
| Privacy | 26 | 3.0% |
| Availability (including rural call completion) | 25 | 2.9% |
| Equipment | 23 | 2.7% |
| Number Portability (keeping your number if you change providers) | 22 | 2.6% |
| Junk Faxes | 18 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
88 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 23.9% |
| Privacy | 19 | 21.6% |
| Speed | 19 | 21.6% |
| Availability | 13 | 14.8% |
| Interference | 11 | 12.5% |
| Equipment | 5 | 5.7% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
TV complaints
87 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 37.9% |
| Availability | 22 | 25.3% |
| Loud Commercials | 11 | 12.6% |
| Indecency | 10 | 11.5% |
| Equipment | 7 | 8.0% |
| Interference | 2 | 2.3% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.