FCC Consumer Complaints – 17 April 2015
Introduction
The Federal Communications Commission recorded 908 consumer complaints on Friday, 17 April 2015 relating to telecommunications services, this represented a decline from the 1105 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 404 complaints.
Key statistics
- Total complaints
- 908
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (404)
- Most reported state/territory
- California (114)
Where the complaints came from
A total of 908 complaints were recorded on 17 April 2015, with reports originating from 620 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 12.6% |
| Florida | 64 | 7.0% |
| Georgia | 55 | 6.1% |
| New York | 55 | 6.1% |
| Texas | 52 | 5.7% |
| Maryland | 42 | 4.6% |
| Pennsylvania | 41 | 4.5% |
| Illinois | 34 | 3.7% |
| Virginia | 31 | 3.4% |
| Ohio | 30 | 3.3% |
| Other states and territories | 389 | 42.8% |
Location highlight
Complaints in California were reported across 74 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 730 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 730 | 80.4% |
| Internet | 83 | 9.1% |
| TV | 68 | 7.5% |
| Radio | 20 | 2.2% |
| Accessibility | 7 | 0.8% |
Phone complaints
730 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 404 | 55.3% |
| Robocalls | 153 | 21.0% |
| Billing | 76 | 10.4% |
| Availability (including rural call completion) | 20 | 2.7% |
| Privacy | 20 | 2.7% |
| Equipment | 16 | 2.2% |
| Junk Faxes | 14 | 1.9% |
| Interference (including signal jammers) | 10 | 1.4% |
| Number Portability (keeping your number if you change providers) | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
83 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 36.1% |
| Availability | 21 | 25.3% |
| Privacy | 15 | 18.1% |
| Interference | 8 | 9.6% |
| Speed | 7 | 8.4% |
| Equipment | 2 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 33.8% |
| Availability | 12 | 17.6% |
| Indecency | 12 | 17.6% |
| Loud Commercials | 9 | 13.2% |
| Equipment | 8 | 11.8% |
| Interference | 3 | 4.4% |
| Privacy | 1 | 1.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.