FCC Consumer Complaints – 18 April 2015
Introduction
On Saturday, 18 April 2015, the Federal Communications Commission recorded 395 consumer complaints relating to telecommunications services, this was lower than the 908 complaints recorded the previous day. Complaints were reported across 46 states and territories, and California generated the highest number of submissions with 58 complaints. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 172 complaints.
Key statistics
- Total complaints
- 395
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (172)
- Most reported state/territory
- California (58)
Where the complaints came from
Reports recorded on 18 April 2015 show 395 complaints originating from 311 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.7% |
| Florida | 29 | 7.3% |
| New York | 26 | 6.6% |
| Texas | 26 | 6.6% |
| Illinois | 20 | 5.1% |
| New Jersey | 18 | 4.6% |
| Maryland | 17 | 4.3% |
| Georgia | 16 | 4.1% |
| Washington | 15 | 3.8% |
| Ohio | 14 | 3.5% |
| Other states and territories | 156 | 39.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 44 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 271 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 271 | 68.6% |
| Internet | 69 | 17.5% |
| TV | 38 | 9.6% |
| Radio | 16 | 4.1% |
| Accessibility | 1 | 0.3% |
Phone complaints
271 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 172 | 63.5% |
| Robocalls | 45 | 16.6% |
| Billing | 18 | 6.6% |
| Equipment | 9 | 3.3% |
| Privacy | 9 | 3.3% |
| Interference (including signal jammers) | 7 | 2.6% |
| Number Portability (keeping your number if you change providers) | 5 | 1.8% |
| Availability (including rural call completion) | 3 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
69 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 18 | 26.1% |
| Billing | 15 | 21.7% |
| Speed | 15 | 21.7% |
| Interference | 13 | 18.8% |
| Availability | 6 | 8.7% |
| Equipment | 2 | 2.9% |
Complaints in this category covered a range of issues, including Privacy, Billing and Speed.
TV complaints
38 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 36.8% |
| Indecency | 8 | 21.1% |
| Availability | 7 | 18.4% |
| Equipment | 4 | 10.5% |
| Interference | 2 | 5.3% |
| Loud Commercials | 2 | 5.3% |
| Privacy | 1 | 2.6% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.