FCC Consumer Complaints – 19 April 2015
Introduction
On 19 April 2015, the Federal Communications Commission recorded 233 consumer complaints relating to telecommunications services, this was lower than the 395 complaints recorded the previous day. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 233
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (54)
- Most reported state/territory
- California (30)
Where the complaints came from
A total of 233 complaints were recorded on 19 April 2015, with reports originating from 185 cities in 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 12.9% |
| Texas | 21 | 9.0% |
| New York | 19 | 8.2% |
| Illinois | 13 | 5.6% |
| Minnesota | 12 | 5.2% |
| Florida | 10 | 4.3% |
| Maryland | 10 | 4.3% |
| Georgia | 9 | 3.9% |
| Indiana | 9 | 3.9% |
| Missouri | 7 | 3.0% |
| Other states and territories | 93 | 39.9% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. Phone accounted for the largest share, with 131 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 131 | 56.2% |
| Internet | 47 | 20.2% |
| TV | 37 | 15.9% |
| Radio | 18 | 7.7% |
Phone complaints
131 complaints were recorded in this category, representing 56.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 54 | 41.2% |
| Billing | 17 | 13.0% |
| Availability (including rural call completion) | 15 | 11.5% |
| Robocalls | 15 | 11.5% |
| Equipment | 9 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.6% |
| Privacy | 6 | 4.6% |
| Junk Faxes | 3 | 2.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.3% |
| Interference (including signal jammers) | 2 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
47 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 11 | 23.4% |
| Billing | 10 | 21.3% |
| Privacy | 10 | 21.3% |
| Interference | 8 | 17.0% |
| Availability | 7 | 14.9% |
| Equipment | 1 | 2.1% |
A broad mix of issues was reported in this category, with Speed, Billing and Privacy among the most common.
TV complaints
37 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 24.3% |
| Indecency | 8 | 21.6% |
| Billing | 7 | 18.9% |
| Loud Commercials | 7 | 18.9% |
| Equipment | 6 | 16.2% |
A broad mix of issues was reported in this category, with Availability, Indecency and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.