FCC Consumer Complaints – 20 April 2015
Introduction
The Federal Communications Commission recorded 968 consumer complaints on 20 April 2015 relating to telecommunications services, this represented an increase from the 233 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 352 complaints.
Key statistics
- Total complaints
- 968
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (352)
- Most reported state/territory
- California (116)
Where the complaints came from
Reports recorded on 20 April 2015 show 968 complaints originating from 644 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 12.0% |
| Texas | 74 | 7.6% |
| Florida | 62 | 6.4% |
| New York | 57 | 5.9% |
| Pennsylvania | 49 | 5.1% |
| New Jersey | 48 | 5.0% |
| Illinois | 45 | 4.6% |
| Virginia | 32 | 3.3% |
| Ohio | 31 | 3.2% |
| Georgia | 30 | 3.1% |
| Other states and territories | 421 | 43.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 750 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 750 | 77.5% |
| Internet | 118 | 12.2% |
| TV | 81 | 8.4% |
| Radio | 16 | 1.7% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
750 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 352 | 46.9% |
| Robocalls | 150 | 20.0% |
| Billing | 68 | 9.1% |
| Availability (including rural call completion) | 47 | 6.3% |
| Number Portability (keeping your number if you change providers) | 38 | 5.1% |
| Equipment | 28 | 3.7% |
| Junk Faxes | 22 | 2.9% |
| Privacy | 19 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
118 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 26.3% |
| Privacy | 28 | 23.7% |
| Speed | 23 | 19.5% |
| Availability | 20 | 16.9% |
| Interference | 10 | 8.5% |
| Equipment | 6 | 5.1% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Speed.
TV complaints
81 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 54.3% |
| Availability | 10 | 12.3% |
| Loud Commercials | 9 | 11.1% |
| Indecency | 8 | 9.9% |
| Equipment | 4 | 4.9% |
| Privacy | 4 | 4.9% |
| Interference | 2 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.