FCC Consumer Complaints – 22 April 2015
Introduction
A total of 1076 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 April 2015, this represented a decline from the 1433 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 470 complaints.
Key statistics
- Total complaints
- 1076
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (470)
- Most reported state/territory
- California (143)
Where the complaints came from
The 1076 complaints recorded on 22 April 2015 originated from 732 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 13.3% |
| Texas | 83 | 7.7% |
| Florida | 82 | 7.6% |
| New York | 66 | 6.1% |
| Illinois | 51 | 4.7% |
| Pennsylvania | 45 | 4.2% |
| Maryland | 42 | 3.9% |
| Ohio | 37 | 3.4% |
| Georgia | 34 | 3.2% |
| North Carolina | 33 | 3.1% |
| Other states and territories | 460 | 42.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 889 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 889 | 82.6% |
| Internet | 105 | 9.8% |
| TV | 53 | 4.9% |
| Radio | 22 | 2.0% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
889 complaints were recorded in this category, representing 82.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 470 | 52.9% |
| Robocalls | 214 | 24.1% |
| Billing | 69 | 7.8% |
| Equipment | 26 | 2.9% |
| Availability (including rural call completion) | 24 | 2.7% |
| Number Portability (keeping your number if you change providers) | 24 | 2.7% |
| Privacy | 22 | 2.5% |
| Junk Faxes | 16 | 1.8% |
| Interference (including signal jammers) | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
105 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 27.6% |
| Privacy | 19 | 18.1% |
| Availability | 18 | 17.1% |
| Interference | 17 | 16.2% |
| Speed | 14 | 13.3% |
| Equipment | 8 | 7.6% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
53 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 41.5% |
| Availability | 13 | 24.5% |
| Equipment | 6 | 11.3% |
| Loud Commercials | 6 | 11.3% |
| Indecency | 3 | 5.7% |
| Interference | 3 | 5.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.