FCC Consumer Complaints – 23 April 2015
Introduction
The Federal Communications Commission recorded 1340 consumer complaints on Thursday, 23 April 2015 relating to telecommunications services, this was higher than the 1076 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1340
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (488)
- Most reported state/territory
- California (186)
Where the complaints came from
A total of 1340 complaints were recorded on 23 April 2015, with reports originating from 878 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 186 | 13.9% |
| Florida | 107 | 8.0% |
| New York | 82 | 6.1% |
| Texas | 80 | 6.0% |
| Pennsylvania | 57 | 4.3% |
| North Carolina | 55 | 4.1% |
| Maryland | 51 | 3.8% |
| Illinois | 49 | 3.7% |
| Virginia | 48 | 3.6% |
| Georgia | 38 | 2.8% |
| Other states and territories | 578 | 43.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 114 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1063 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1063 | 79.3% |
| Internet | 133 | 9.9% |
| TV | 113 | 8.4% |
| Radio | 29 | 2.2% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1063 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 488 | 45.9% |
| Robocalls | 224 | 21.1% |
| Billing | 166 | 15.6% |
| Availability (including rural call completion) | 47 | 4.4% |
| Equipment | 35 | 3.3% |
| Number Portability (keeping your number if you change providers) | 34 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 18 | 1.7% |
| Interference (including signal jammers) | 14 | 1.3% |
| Privacy | 14 | 1.3% |
| Junk Faxes | 11 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
133 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 34.6% |
| Privacy | 27 | 20.3% |
| Availability | 23 | 17.3% |
| Speed | 17 | 12.8% |
| Interference | 13 | 9.8% |
| Equipment | 7 | 5.3% |
A broad mix of issues was reported in this category, with Billing, Privacy and Availability among the most common.
TV complaints
113 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 54.9% |
| Availability | 21 | 18.6% |
| Indecency | 9 | 8.0% |
| Equipment | 7 | 6.2% |
| Loud Commercials | 6 | 5.3% |
| Interference | 2 | 1.8% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.