FCC Consumer Complaints – 24 April 2015
Introduction
The Federal Communications Commission recorded 1061 consumer complaints on 24 April 2015 relating to telecommunications services, this represented a decline from the 1340 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 460 complaints.
Key statistics
- Total complaints
- 1061
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (460)
- Most reported state/territory
- California (144)
Where the complaints came from
The 1061 complaints recorded on 24 April 2015 originated from 714 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 13.6% |
| Florida | 82 | 7.7% |
| Texas | 76 | 7.2% |
| Pennsylvania | 72 | 6.8% |
| Ohio | 51 | 4.8% |
| New York | 48 | 4.5% |
| Illinois | 40 | 3.8% |
| Virginia | 40 | 3.8% |
| New Jersey | 35 | 3.3% |
| Washington | 35 | 3.3% |
| Other states and territories | 433 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 868 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 868 | 81.8% |
| Internet | 90 | 8.5% |
| TV | 75 | 7.1% |
| Radio | 22 | 2.1% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
868 complaints were recorded in this category, representing 81.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 460 | 53.0% |
| Robocalls | 212 | 24.4% |
| Billing | 62 | 7.1% |
| Equipment | 27 | 3.1% |
| Number Portability (keeping your number if you change providers) | 24 | 2.8% |
| Availability (including rural call completion) | 23 | 2.6% |
| Privacy | 22 | 2.5% |
| Junk Faxes | 20 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Interference (including signal jammers) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
90 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 35.6% |
| Privacy | 21 | 23.3% |
| Availability | 17 | 18.9% |
| Speed | 9 | 10.0% |
| Interference | 8 | 8.9% |
| Equipment | 3 | 3.3% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
75 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 42.7% |
| Availability | 15 | 20.0% |
| Indecency | 10 | 13.3% |
| Loud Commercials | 8 | 10.7% |
| Equipment | 5 | 6.7% |
| Interference | 4 | 5.3% |
| Privacy | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.