FCC Consumer Complaints – 25 April 2015
Introduction
A total of 421 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 April 2015, this represented a decline from the 1061 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 166 complaints.
Key statistics
- Total complaints
- 421
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (166)
- Most reported state/territory
- California (43)
Where the complaints came from
Reports recorded on 25 April 2015 show 421 complaints originating from 351 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 10.2% |
| Texas | 32 | 7.6% |
| Florida | 31 | 7.4% |
| Maryland | 22 | 5.2% |
| Pennsylvania | 20 | 4.8% |
| New York | 18 | 4.3% |
| Ohio | 18 | 4.3% |
| Georgia | 17 | 4.0% |
| New Jersey | 16 | 3.8% |
| Illinois | 14 | 3.3% |
| Other states and territories | 188 | 44.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 36 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 298 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 298 | 70.8% |
| Internet | 68 | 16.2% |
| TV | 46 | 10.9% |
| Radio | 8 | 1.9% |
| Accessibility | 1 | 0.2% |
Phone complaints
298 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 166 | 55.7% |
| Robocalls | 64 | 21.5% |
| Billing | 22 | 7.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.4% |
| Privacy | 10 | 3.4% |
| Availability (including rural call completion) | 8 | 2.7% |
| Equipment | 7 | 2.3% |
| Interference (including signal jammers) | 6 | 2.0% |
| Number Portability (keeping your number if you change providers) | 4 | 1.3% |
| Junk Faxes | 1 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
68 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 26.5% |
| Speed | 13 | 19.1% |
| Availability | 12 | 17.6% |
| Privacy | 12 | 17.6% |
| Interference | 10 | 14.7% |
| Equipment | 3 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
46 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 34.8% |
| Availability | 10 | 21.7% |
| Indecency | 7 | 15.2% |
| Loud Commercials | 7 | 15.2% |
| Equipment | 4 | 8.7% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.