FCC Consumer Complaints – 26 April 2015
Introduction
On 26 April 2015, the Federal Communications Commission recorded 290 consumer complaints relating to telecommunications services, complaint volume fell from 421 complaints the previous day. The complaints came from 42 states and territories, without one location accounting for a clearly higher number of reports. Complaints relating to Privacy were marginally higher than for other issue types.
Key statistics
- Total complaints
- 290
- States & territories reporting
- 42
- Most common issue
- Privacy (60)
Where the complaints came from
Across 218 cities in 42 states and territories, a total of 290 complaints were recorded on 26 April 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Oregon, where Portland accounted for 38 of the 42 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 14.5% |
| Oregon | 42 | 14.5% |
| Florida | 24 | 8.3% |
| New York | 20 | 6.9% |
| Texas | 15 | 5.2% |
| Pennsylvania | 13 | 4.5% |
| Georgia | 12 | 4.1% |
| North Carolina | 12 | 4.1% |
| Ohio | 12 | 4.1% |
| Maryland | 9 | 3.1% |
| Other states and territories | 89 | 30.7% |
Location highlights
- Portland accounted for nearly all complaints recorded in Oregon.
- Complaints in California were reported across 34 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 144 reports. This was followed by Internet, which accounted for 91 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 144 | 49.7% |
| Internet | 91 | 31.4% |
| TV | 46 | 15.9% |
| Radio | 4 | 1.4% |
| Emergency | 3 | 1.0% |
| Accessibility | 2 | 0.7% |
Phone complaints
144 complaints were recorded in this category, representing 49.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 53 | 36.8% |
| Robocalls | 25 | 17.4% |
| Billing | 24 | 16.7% |
| Privacy | 10 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 5.6% |
| Number Portability (keeping your number if you change providers) | 7 | 4.9% |
| Availability (including rural call completion) | 6 | 4.2% |
| Equipment | 5 | 3.5% |
| Interference (including signal jammers) | 4 | 2.8% |
| Slamming (change of your carrier without permission) | 2 | 1.4% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
Internet complaints
91 complaints were recorded in this category, representing 31.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 50 | 54.9% |
| Billing | 11 | 12.1% |
| Speed | 11 | 12.1% |
| Availability | 7 | 7.7% |
| Interference | 7 | 7.7% |
| Equipment | 5 | 5.5% |
The largest share of complaints in this category related to Privacy and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 26.1% |
| Availability | 11 | 23.9% |
| Indecency | 10 | 21.7% |
| Loud Commercials | 9 | 19.6% |
| Equipment | 3 | 6.5% |
| Interference | 1 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.