FCC Consumer Complaints – 27 April 2015
Introduction
On 27 April 2015, 943 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 290 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 943
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (345)
- Most reported state/territory
- California (91)
Where the complaints came from
The 943 complaints recorded on 27 April 2015 were submitted from 635 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 9.7% |
| Florida | 80 | 8.5% |
| Texas | 62 | 6.6% |
| New York | 58 | 6.2% |
| Pennsylvania | 44 | 4.7% |
| Georgia | 41 | 4.3% |
| New Jersey | 41 | 4.3% |
| Maryland | 37 | 3.9% |
| Ohio | 31 | 3.3% |
| Illinois | 29 | 3.1% |
| Other states and territories | 428 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 733 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 733 | 77.7% |
| Internet | 104 | 11.0% |
| TV | 78 | 8.3% |
| Radio | 22 | 2.3% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
733 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 345 | 47.1% |
| Robocalls | 180 | 24.6% |
| Billing | 88 | 12.0% |
| Availability (including rural call completion) | 26 | 3.5% |
| Number Portability (keeping your number if you change providers) | 26 | 3.5% |
| Junk Faxes | 20 | 2.7% |
| Privacy | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Equipment | 11 | 1.5% |
| Interference (including signal jammers) | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
104 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 29.8% |
| Availability | 26 | 25.0% |
| Privacy | 19 | 18.3% |
| Speed | 18 | 17.3% |
| Interference | 7 | 6.7% |
| Equipment | 3 | 2.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
78 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 47.4% |
| Indecency | 14 | 17.9% |
| Availability | 11 | 14.1% |
| Equipment | 6 | 7.7% |
| Loud Commercials | 6 | 7.7% |
| Interference | 4 | 5.1% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.