FCC Consumer Complaints – 28 April 2015
Introduction
On Tuesday, 28 April 2015, the Federal Communications Commission recorded 1180 consumer complaints relating to telecommunications services, this represented an increase from the 943 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 479 complaints.
Key statistics
- Total complaints
- 1180
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (479)
- Most reported state/territory
- California (132)
Where the complaints came from
On 28 April 2015, the 1180 complaints recorded by the Federal Communications Commission were reported from 773 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 11.2% |
| Florida | 96 | 8.1% |
| Texas | 84 | 7.1% |
| Pennsylvania | 80 | 6.8% |
| New York | 71 | 6.0% |
| Colorado | 42 | 3.6% |
| Virginia | 42 | 3.6% |
| Illinois | 41 | 3.5% |
| North Carolina | 39 | 3.3% |
| Washington | 37 | 3.1% |
| Other states and territories | 514 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 922 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 922 | 78.1% |
| Internet | 129 | 10.9% |
| TV | 95 | 8.1% |
| Radio | 25 | 2.1% |
| Accessibility | 8 | 0.7% |
| Emergency | 1 | 0.1% |
Phone complaints
922 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 479 | 52.0% |
| Robocalls | 216 | 23.4% |
| Billing | 65 | 7.0% |
| Junk Faxes | 33 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 28 | 3.0% |
| Availability (including rural call completion) | 26 | 2.8% |
| Equipment | 25 | 2.7% |
| Privacy | 21 | 2.3% |
| Number Portability (keeping your number if you change providers) | 14 | 1.5% |
| Interference (including signal jammers) | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
129 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 31.8% |
| Privacy | 36 | 27.9% |
| Availability | 19 | 14.7% |
| Speed | 15 | 11.6% |
| Interference | 14 | 10.9% |
| Equipment | 3 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
95 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 37.9% |
| Availability | 16 | 16.8% |
| Equipment | 15 | 15.8% |
| Indecency | 9 | 9.5% |
| Interference | 9 | 9.5% |
| Loud Commercials | 9 | 9.5% |
| Privacy | 1 | 1.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.